The following is an interview with Kevin McGovern, MPTA, and owner of McGovern Physical Therapy. They are located in Massachusetts. Started in 2000, McGovern Physical Therapy now has 4 clinics, 11 treating therapists, 2 PTAs and average 700 visits per week.
How long have you been using an EMR?
We signed on to use another EMR back in October of 2010. That EMR did not work out so well for our clinic, so we switched to Web PT in January of 2011.
What were your biggest frustrations with EMR before you started using WebPT EMR?
Compliance Overkill! I used another company that killed our production and the staff was extremely frustrated. Additionally, there was an arduous process of documentation with the other EMR. Documentation was way too extensive for something that could’ve been recorded in a much simpler way.
Why did you end up deciding to start using WebPT EMR?
What got us to go with WebPT was ease of use, as well as better PQRI reporting.
I’ve read that you believe WebPT does a good job listening to and understanding your practice. What are some examples of how they’ve done that?
We manage our practice by statistics. WebPT was able to tailor some things that gave us the stats that we needed to measure success. For instance, the changes that Web PT has made in the productivity report makes it much easier to track patient visits by therapist. They have also made changes in how a multi-clinic practice like mine was managed. I am able to group a census by the entire company and by individual satellite offices. This saves us a lot of time makes us overall a great deal more efficient.
What feature of WebPT EMR do you find most useful?
We really depend on the scheduling feature and the alerts for re-evaluations. We’ve found that these help keep appointments on track, which helps ensure the patient care. As a business, it also boosts our bottom line.
What’s the biggest pain point of WebPT EMR?
The missing notes report cannot be sorted by patient, but this isn’t a huge hassle. It’s something we’ve made WebPT aware of, as we know they use customer feedback to improve the product constantly.
Has meaningful use had any impact on Physical Therapy since I don’t believe you can qualify for the EHR incentive money?
Meaningful Use hasn’t had too much of an impact. As you say, PT clinics don’t qualify for incentive money. But we do care about making our clinics more efficient and more profitable. WebPT’s EMR system has meant we are able to spend more time with our patients and my PTs are happier. When our PTs are more productive and can fit in more time with patients, that directly impacts the health of our business. Additionally, I would say that the paperwork demands in today’s healthcare model destroys patient care. We as therapists have to spend so much time documenting daily notes, protecting ourselves against regulations and lawsuits, and applying to insurance companies for more visits or time to properly treat her patients. All this put together puts a dent in our ability to treat patients. So in today’s healthcare model, we must use technology that can speed the paperwork process, so we can dedicate more, valuable time to our patients.
Have you done any interfaces with hospital systems or other outside providers? If so, how has that gone?
We link up with an outside billing company, and WebPT integrates with popular billing platforms, which is helpful.
How does WebPT help you since you have 4 different clinics?
Office integration is key! We have one system that supports all four clinics. Documents are recorded once and then visible across the entire business. This is a huge benefit.
Are you concerned about the privacy, security and reliability of a web based EMR?